Senza steel (Outside Air) BLACK

If the goods are returned after 14 days but within 30 days, then a refund will be issued minus a 20% restock charge.

If the goods are returned after 30 days, then we will be unable to provide a refund.

You have a 14 day cooling off period from receipt of your order to inform us that you wish to return the item. You will then have 14 days to send the item back to us (at your own cost) and will receive a full refund, including any original postage charges (but not including return postage charges) within 14 days of us receiving your unwanted item. It is recommended that you use a courier with a tracking facility. Refunds will usually be issued within 3-5 working days but may take up to 14 calendar days.

Only the price of standard postage will be refunded. If you have opted to pay extra (for an AM or Sat delivery) you will only receive the price of standard delivery as part of your refund.

If items are returned to us in a condition other than that resulting from necessary handling and inspection of the goods (e.g. an item is returned with unreported damage) a reasonable deduction will be made to your refund.

 

• SHIPPING INFO 

   

  Usually our products are delivered within 7 to 14 working days, you will be contacted of the lead time by email. Free standard delivery is available for the majority of orders over £250 to mainland UK. Additional delivery charges apply for orders to offshore islands. Purchases under this amount incur a nominal £20.00 delivery fee. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver palletised orders to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We will do everything we can to make alternative delivery arrangements if you contact us in advance.
  
  If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return of the product. If you have not told us of any potential problems, we shall have to hold you liable for these charges.
  If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.
  
  Dispatch for delivery can take up to two weeks in some instances longer, depending on availability, you will be emailed an estimated delivery date from our Customer Services team at the time you place your order. Cheque payments must be cleared before goods can be released from stock.
  The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery date and time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
  Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.
  
  Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
  
  Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items. If goods are damaged and have been signed for in good condition we will require photographs of the damage.