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Step 1



The first step is to arrange for one of our Engineers to pay a visit to your home.


This can be done by booking an appointment over the phone or by email.


Our advisors will visit at a time and date that best suits you, all we would need from you is your contact and address details for this to happen.


The purpose of the visit is so our advisor can accurately survey and assess the heating needs of your property.


Based on this data they will provide details of the best heating options available for your home and talk you through exactly what is involved in installing these.



Once you give our advisor some idea of what you are wanting, our team will prepare a fixed price quote that itemizes all aspects of the work and sends this within 48 hours of the visit. Only the stove you choose will need to be paid for at this stage fixtures and fitting will be charged at the end of the fix.


Once you have decided that everything is right for you. We can arrange for our installation team to carry out the work at a date and time suitable for you 


Our in house installation team aims to arrive at your property and will bring the required materials and tools.


They will start by talking you through the work they will do and this includes safety issues you need to be aware of.

Step 3

Before commencing work, our engineers will cover your fixtures and furnishings to protect them and will clean up once the job is completed.


Payment is required at this stage (Completion) and on receipt of this, an engineer will provide a demonstration of how your new heating system works.


They will answer any questions you have and provide details of how to seek assistance if required.


A 5-year Installation warranty is included in the price so that you can call our office to help in the event of any problems. Requirements that need to be met: 

Step 4

Only Hetas recommended smokeless fuel should be used. 

Appliances should not be slumbered overnight on stainless steel flues. 


All documentation will be sent directly from them within the next 2 weeks, once the team has filled the application online the following day.


This paperwork needs to be safely stored as it is required for home insurance purposes and if you sell your home.

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