Cosmo 1147 Ceramic Bordeux

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

If the goods are returned after 14 days but within 30 days, then a refund will be issued minus a 20% restock charge.

If the goods are returned after 30 days, then we will be unable to provide a refund.

You have a 14 day cooling off period from receipt of your order to inform us that you wish to return the item. You will then have 14 days to send the item back to us (at your own cost) and will receive a full refund, including any original postage charges (but not including return postage charges) within 14 days of us receiving your unwanted item. It is recommended that you use a courier with a tracking facility. Refunds will usually be issued within 3-5 working days but may take up to 14 calendar days.

Only the price of standard postage will be refunded. If you have opted to pay extra (for an AM or Sat delivery) you will only receive the price of standard delivery as part of your refund.

If items are returned to us in a condition other than that resulting from necessary handling and inspection of the goods (e.g. an item is returned with unreported damage) a reasonable deduction will be made to your refund.